1. When to file a complaint
Complaints can be filed for goods delivered contrary to the order, visible defects, damaged packaging, or deviations in quality or weight.
Complaints Procedure (Food Products)
Procedure for complaints regarding fresh and packaged food
Last updated: 26 April 2026
2. Filing period
For fresh food, we recommend filing a complaint immediately, no later than the day of receipt. For packaged products, before the best-before or use-by date.
3. How to submit a complaint
Submit by email to objednavky@cimbalak.sk or by phone. Provide order number, defect description, and photo documentation.
4. Resolution methods
Complaints are resolved by replacement, proportional discount, or refund depending on the nature of the defect.
5. Food hygiene and safety
Buyers must ensure proper storage after receipt. The seller is not liable for quality degradation caused by improper storage on the buyer's side.